Privacy Policy

1. Introduction

At Creative Foundry Pte. Ltd. (“we,” “us,” or “our”), we are committed to protecting the personal data of our clients, customers, and website visitors in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data. By accessing or using our services, you agree to the practices described in this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Contact Information: Such as your name, email address, postal address, and telephone number.
• Account Information: Including username, password, and other account identifiers.
• Usage Data: Details on how you access and use our website or services.
• Technical Data: Such as your IP address, browser type, operating system, and other technical details.

3. Purpose and Use of Personal Data

We collect and use your personal data for purposes including, but not limited to:

• Providing Services: To create and manage your account, process transactions, and deliver our products and services.
• Communication: To send you updates, respond to your inquiries, and provide customer support.
• Service Improvement: To analyze usage trends, enhance our offerings, and improve our website and services.
• Compliance and Legal Obligations: To comply with legal obligations under the PDPA and other applicable laws, and to protect our legal rights.

4. Consent and Notification

In accordance with the PDPA, we will obtain your consent where required before collecting, using, or disclosing your personal data for purposes beyond those for which the data was originally collected. Where necessary, we will notify you of any changes to how your personal data is used or disclosed.

5. Sharing Your Personal Data

We do not sell or rent your personal data. However, we may share your personal data with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, IT services, data analytics). These service providers are bound by contractual obligations to safeguard your data and only process it in accordance with our instructions.
• Legal Authorities: When required by law, including to comply with a valid legal request or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, provided that the receiving party agrees to be bound by this Privacy Policy and applicable data protection laws.

6. Data Security

We employ appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to secure your personal data, please be aware that no data transmission over the internet or electronic storage method is 100% secure.

7. Your Rights Under the PDPA

Under the PDPA, you have the right to:

• Access: Request information on the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal data.
• Withdrawal of Consent: Withdraw your consent to our use, collection, or disclosure of your personal data, subject to legal or contractual restrictions.
• Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Objection: Object to the processing of your personal data under circumstances where the PDPA permits such an objection.

To exercise these rights, please contact our Data Protection Officer (DPO) using the contact details provided below.

8. Data Retention

We will retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires, your personal data will be securely deleted or anonymized.

9. Cross-Border Data Transfers

If we transfer your personal data outside of Singapore, we will ensure that appropriate safeguards are in place to comply with the PDPA and ensure that your personal data remains protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any changes will be communicated by updating the "Effective Date" at the top of this document, and we encourage you to review this Privacy Policy regularly.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our practices, or if you wish to exercise your rights under the PDPA, please contact our Data Protection Officer at: